Geeksynergy

Project Overview:

A leading facility management company specializing in wastewater treatment works with major water and wastewater service providers across India. Their mission is to drive sustainable water policies and deliver efficient solutions for water management.

Objective:

The main objective was to design and implement a centralized ERP system that could digitize the client's daily operations, eliminate manual errors, and improve overall efficiency. The solution aimed to enable real-time workforce tracking, streamline communication between departments, reduce operational costs, and support the company’s growth. By integrating critical business functions into a single platform, the ERP system was intended to enhance team coordination, service quality, and customer satisfaction.

Challenges:

Managed 150+ employees across multiple locations without a centralized system for tracking sales, maintenance, tasks, attendance, or expenses.
Required multiple intermediaries to connect renters with property owners, leading to increased operational costs.
Depended on manual processes, causing inefficiency and high operational costs.
Lack of automation led to frequent delays, errors, and cost escalations at every level.
Poor coordination between teams resulted in missed deadlines and redundant efforts.
Absence of real-time visibility into workforce activities caused accountability issues and service delays.
Scalability was a major concern, as existing processes couldn’t support growing business demands.

Design Process:

Research & Discovery
Concept Development
Wireframing & Prototyping
Visual Design
Development & Implementation
Testing & Refinement

Outcome:

Achieved complete operational transparency and real-time employee tracking.
Improved coordination and communication between sales, operations, and field teams.
Digitised workflows, reducing manual errors and redundant processes.
Reduced operational costs through structured workflows and automation.
Enhanced customer satisfaction with faster response times and improved service reliability.

Conclusion

By implementing a custom ERP system, the company transformed its manual, inefficient operations into a streamlined, automated workflow. The solution improved productivity, reduced costs, and enhanced service delivery, positioning the business for scalable growth in the facility management sector.